Last Updated: October 9, 2025
Effective Date: October 9, 2025
Welcome to Renew Marketplace ("Renew," "we," "us," or "our"). This Privacy Policy explains how Renew Marketplace FZ-LLC collects, uses, discloses, and protects your personal information when you use our platform and services.
Company Details:
By using Renew, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Account Registration:
When you create an account through Apple Sign-In or Google Sign-In, we collect your full name and email address.
Transaction Information:
When you list an item or make a purchase, we collect your physical address for shipping purposes.
Seller Verification:
To claim payouts, sellers must provide bank account details and Emirates ID information for identity verification purposes. This verification is processed through our third-party payment provider, Lean Technologies.
Product Listings:
When you create a listing, you provide product images and any additional information you choose to include about the item.
Questions and Answers:
Any questions you ask about items and any answers provided by sellers are stored in our knowledge base system to improve our services.
Item Analysis:
When you upload product images, our artificial intelligence systems analyze these images to extract information about the item itself, including category, brand, color, size, material, style, and other item-specific attributes. We do not extract or store personal information from background elements of your photos.
Usage Data:
We collect information about how you interact with our platform using PostHog analytics, including pages visited, features used, time spent on the platform, and other behavioral data.
Search Data:
We create embeddings from your search queries to match you with relevant listings. We may store search text in the future to improve our services.
Device Information:
We automatically collect certain information about your device, including IP address, browser type, operating system, and device identifiers.
We use the information we collect for the following purposes:
Service Delivery:
Platform Improvement:
Communication:
Legal Compliance and Safety:
We share your information in the following circumstances:
Service Providers:
We share information with trusted third-party service providers who perform services on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Our service providers include:
We carefully select service providers that maintain high standards of data security and privacy protection.
Between Buyers and Sellers:
To facilitate transactions, we share limited information between buyers and sellers, including shipping addresses and order details. We do not allow direct communication between buyers and sellers on our platform. All questions and answers are mediated through our knowledge base system.
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers:
If Renew is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent:
We may share your information for any other purpose with your explicit consent.
Data Storage:
Your information is stored on secure servers provided by PlanetScale. We maintain appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Payment Information:
Payment card information is processed and stored by Stripe, our payment service provider, in accordance with PCI DSS standards. We do not store your complete payment card details on our servers.
Transaction Funds:
During the transaction process, funds are held in a dedicated float bank account separate from our primary business account until the transaction is completed or a dispute is resolved.
Data Retention:
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Listing information, questions, and answers are retained in our knowledge base system to improve our AI services.
Account Information:
You can access and update your account information at any time through your account settings.
Marketing Communications:
You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us at tom@renewuae.com. Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages.
Listing Deletion:
You can delete your listings at any time through your account. Please note that information from your listings may remain in our knowledge base system to improve our services.
Account Deletion:
You may request deletion of your account by contacting us at tom@renewuae.com. Upon account deletion, we will remove or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
Data Access:
You have the right to request access to the personal information we hold about you. Contact us at tom@renewuae.com to make such a request.
Our service providers and partners may be located in countries outside the United Arab Emirates. When we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Renew is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at tom@renewuae.com, and we will delete such information from our systems.
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content and advertisements.
Essential Cookies:
These cookies are necessary for the platform to function properly, including authentication and security features.
Analytics Cookies:
We use analytics services to understand how users interact with our platform. This helps us improve our services and user experience.
Marketing Cookies:
We use marketing automation platforms to track user behavior and send relevant marketing communications based on your interactions with our platform.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
AI-Generated Content:
When you upload a product image, our AI systems automatically generate listing descriptions, including title, category, condition, and other attributes. You have full control to review, edit, or change any AI-generated content before your listing goes live.
AI Accuracy:
While our AI systems strive for accuracy, they may occasionally misidentify or misdescribe items. You are responsible for reviewing and ensuring the accuracy of your listings before publishing them.
Knowledge Base System:
Questions and answers are stored in our knowledge base to enable our AI systems to provide better responses over time. This system does not use automated decision-making that has legal or similarly significant effects on users.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date at the top of this policy. Your continued use of Renew after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: tom@renewuae.com
Mailing Address:
Renew Marketplace FZ-LLC
In5 Tech, First Floor, HD91B
Dubai Internet City
Dubai, United Arab Emirates
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates and the regulations of Dubai Internet City Free Zone Authority. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai.